At Kook Warm, we take pride in offering premium kitchenware for both home cooks and professional chefs. Our shipping and returns policy is designed to ensure your complete satisfaction while maintaining the highest standards of quality and hygiene.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

Standard Shipping (€12.95):
– Carrier: DHL or FedEx
– Delivery time: 10-15 business days after dispatch

Free Shipping:
– Available for orders over €50
– Carrier: EMS
– Delivery time: 15-25 business days after dispatch

International Shipping

We ship worldwide (excluding some remote areas and parts of Asia). International customers are responsible for any customs duties or import taxes that may apply.

Returns & Exchanges

Return Policy Overview

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return:

  • Products must be in original condition with all packaging intact
  • All labels and protective films must be undamaged
  • Products must be unused and free from damage
  • All accessories and documentation must be included

Important Exception:

Due to hygiene considerations, personal items such as Bestek (cutlery) and BALLARINI Messen (knives) cannot be returned if the original packaging has been opened.

Return Process in 4 Simple Steps

  1. Submit your return request within 15 days via email to [email protected] using our template below
  2. Wait for confirmation with return instructions (within 2 business days)
  3. Ship the product back according to our instructions with a track & trace code
  4. Receive your refund or replacement after we inspect the returned item

Return Request Template

Subject: Retouraanvraag [Order Number]

Beste Kook Warm team,

Ik wil graag mijn aankoop retourneren/omruilen:

Productnaam: [e.g., Alu Pro 5 braadpan] Bestelnummer: [from your confirmation] Reden voor retour: [e.g., wrong size, product defect, etc.]

Ik bevestig dat het product in originele staat is met alle verpakking en accessoires.

Met vriendelijke groet,
[Your full name] [Your email address] [Your phone number]

Refunds & Shipping Costs

After we inspect your return:

  • Refunds: Processed within 5-7 business days via original payment method (Visa, MasterCard, JCB or PayPal)
  • Shipping costs: Original shipping fees are not refunded for returns (only exchanges)
  • Free shipping adjustment: If you used our free shipping for orders over €50, €12.95 will be deducted from your refund

Product Exchanges

Want to exchange for another product from our collection like the Alu Comfort 3 or Athena 5 series?

  • Clearly state in your email which product you’d like to receive
  • For price differences, you’ll receive a payment link or partial refund
  • Exchanges receive priority in our processing

International Returns

For our international customers:

  • Return shipping to our warehouse in the Netherlands is at your expense
  • Always use a track & trace service for your protection
  • Clearly mark the RMA number we provide on the package

Need Help?

Our culinary experts are happy to advise on product choices. Contact us at [email protected] if you need guidance about our professional lines like Alu Industry 3 or Atlantis 7 series.

This policy applies to all purchases via kookwarm.com and may be updated periodically.